We're Still Here for You: Continuing to Serve Despite Hurricane Helene

Dear Valued Customers,
 
We hope this message finds you safe and well. As you may know, our physical location in the Asheville, North Carolina area was recently impacted by Hurricane Helene, and the aftermath has created significant challenges for our team. Beyond the operational disruptions of power outages and flooding, many of our employees are facing incredibly difficult personal circumstances—some are without power, cell service, food, clean water, and basic necessities.
 
Despite these overwhelming challenges, our team is doing everything they can to get back to work and continue fulfilling your orders. However, due to these extraordinary conditions, we kindly ask for your patience as shipping times for certain orders may be longer than usual. Rest assured, we are working closely with our partner warehouses outside of North Carolina to ensure that orders are processed and dispatched as quickly as possible. Even through these challenging times, our goal remains to serve your model railroading needs with the dedication and care you’ve come to expect from us.
 
Now more than ever, your continued support is crucial. Every purchase you make helps to provide much-needed resources for our employees and their families during this tough time. Your loyalty makes a real difference, and we are deeply grateful.
 
We are committed to delivering the quality products and service you’ve come to expect, even as we navigate these unprecedented hardships, and we'll have more updates to come in the near future. Thank you for standing by us and supporting our incredible team as they work through this crisis.
 
Please feel free to reach out with any questions or concerns. Our customer service team is available, and they can be reached at 828-341-2295.
 
Stay safe, and thank you for being part of our community.
 
Warm regards,

The Factory Direct Hobbies Team