★ Reviews

Let customers speak for us

82%

(9100)

11%

(1276)

4%

(395)

2%

(180)

2%

(197)

R

Bachmann 18740 Norfolk Southern #145275 - Beth Steel 100 Ton 3 Bay Hopper - HO Scale

Ronald Deitz

Very good model,with sufficient detail forrolling stock in regular use. Prompt shipping in a timely delivery. Good service from this business.

S

Micro Engineering HO 12-104 Code 83 36" Weathered Flex-Trak (6)

Scottgibs

The track is really nice and I am very happy with it. The main problem is that it comes loose. Take together in sections of ten.And I ordered five group of ten, and I figured they'd be in a box, no.They were in a big box and when they shut up, they were bent and not at a trueness anymore. Not like pico that you buy.And it's in their shipping box.

E

Testors 1630T Enamel Spray Metallic Flake Green, 3oz

Ed Hendrickson

Good product.

M

(Brass Hybrid) BLI 9433 Union Pacific 2-8-8-0 "Bullmoose", SA-C-2, #3500, Post-1944 Appearance w/ 5SA FWH, No-Sound / DCC-Ready, HO

Matthew Starman

Absolutely beautiful model of a unique locomotive!

A

Kato N 106-6188 Gunderson MAXI-IV 3-Unit Well Car with 6 53' Containers, TTX DTTX #732335

Anonymous

Nice running set and very detailed but cumbersome to connect.

1 2 3

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Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.

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Pre-Order The Best Model Trains in The World!

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Pre-Order The Best Model Trains in The World!

Preordering is as easy as 1-2-3:

Preorder any item with a red "Preorder item". Date flag indicates anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder items land at the warehouse. With the interactive invoice you can select your preferred shipping method and pay the balance of your order right online!
We'll ship you your preorder once your invoice is paid online.

It's that simple!

PLEASE NOTE: Prices shown in red reflect your 10% Down Payment.
Preorders used to be $0. What happened?

View

Preorder item

Atlas PREORDER Atlas N 50007695 ACF 89' F89-J Flatcar with Deck Risers, TTX MTTX #601679 (yellow, black, yellow conspicuity marks)

$4.25 $42.46

Browse reviews for PREORDER Atlas N 50007695 ACF 89' F89-J Flatcar with Deck Risers, TTX MTTX #601679 (yellow, black, yellow conspicuity marks)

Preorder item

PREORDER Atlas HO 20008136 FMC 5077 Single-Door Boxcar, Burlington Northern #250069 (Late Scheme, Cascade Green, white)

Atlas PREORDER Atlas HO 20008136 FMC 5077 Single-Door Boxcar, Burlington Northern #250069 (Late Scheme, Cascade Green, white)

$4.25 $42.46

Browse reviews for PREORDER Atlas HO 20008136 FMC 5077 Single-Door Boxcar, Burlington Northern #250069 (Late Scheme, Cascade Green, white)

Preorder item

PREORDER Walthers Proto HO 920-104636 89' Greenbrier TTX 110-Ton Flatcar, TTX TPDX Military Use #190445

Walthers PREORDER Walthers Proto HO 920-104636 89' Greenbrier TTX 110-Ton Flatcar, TTX TPDX Military Use #190445

$6.30 $62.98

Browse reviews for PREORDER Walthers Proto HO 920-104636 89' Greenbrier TTX 110-Ton Flatcar, TTX TPDX Military Use #190445

Preorder item

PREORDER Busch HO 54907 Small Utility Box Trailer, Fire Department | 25.49

Busch PREORDER Busch HO 54907 Small Utility Box Trailer, Fire Department | 25.49

$2.55 $25.49

Browse reviews for PREORDER Busch HO 54907 Small Utility Box Trailer, Fire Department | 25.49

Preorder item

PREORDER Atlas HO 10005042 EMD SD24 High Nose, Master Silver Locomotive Precision National #6330L

Atlas PREORDER Atlas HO 10005042 EMD SD24 High Nose, Master Silver Locomotive Precision National #6330L

$17 $169.96

Browse reviews for PREORDER Atlas HO 10005042 EMD SD24 High Nose, Master Silver Locomotive Precision National #6330L

Preorder item

PREORDER Walthers Mainline HO 910-46714 50' Waffle Side Boxcar, Maine Central #29142

Walthers PREORDER Walthers Mainline HO 910-46714 50' Waffle Side Boxcar, Maine Central #29142

$3.51 $35.08

Browse reviews for PREORDER Walthers Mainline HO 910-46714 50' Waffle Side Boxcar, Maine Central #29142

Preorder item

PREORDER Rapido HO 39035 EMD/Huntington SWMT Slug Only Locomotive, Painted, Unlettered (Standard DC) | 218.45

PREORDER Rapido HO 39035 EMD/Huntington SWMT Slug Only Locomotive, Painted, Unlettered (Standard DC) | 218.45

Rapido PREORDER Rapido HO 39035 EMD/Huntington SWMT Slug Only Locomotive, Painted, Unlettered (Standard DC) | 218.45

$24.03 $240.30

Browse reviews for PREORDER Rapido HO 39035 EMD/Huntington SWMT Slug Only Locomotive, Painted, Unlettered (Standard DC) | 218.45

Preorder item

PREORDER Athearn ATH-2184 HO 40' Pickle Car, WFPX #3704

Athearn PREORDER Athearn ATH-2184 HO 40' Pickle Car, WFPX #3704

$3.60 $35.99

Browse reviews for PREORDER Athearn ATH-2184 HO 40' Pickle Car, WFPX #3704

Preorder item

PREORDER Rapido HO 115178 Budd Coach, Atchison Topeka & Santa Fe #2823

Rapido PREORDER Rapido HO 115178 Budd Coach, Atchison Topeka & Santa Fe #2823

$12.37 $123.71

Browse reviews for PREORDER Rapido HO 115178 Budd Coach, Atchison Topeka & Santa Fe #2823

Preorder item

Atlas PREORDER Atlas N 50007735 Coalveyor Bathtub Gondola, Master, David J. Joseph DJJX #950925 (black, orange, yellow conspicuity marks)

$3.40 $33.96

Browse reviews for PREORDER Atlas N 50007735 Coalveyor Bathtub Gondola, Master, David J. Joseph DJJX #950925 (black, orange, yellow conspicuity marks)

Preorder item

Atlas PREORDER Atlas N 50007485 Greenville 100-Ton 2-Bay Hopper, Master, Southern Railway SOU #100534 (black, white)

$2.63 $26.31

Browse reviews for PREORDER Atlas N 50007485 Greenville 100-Ton 2-Bay Hopper, Master, Southern Railway SOU #100534 (black, white)

Preorder item

PREORDER Athearn HO 2563 GE AC4400CW Diesel Locomotive, CSX Transportation #68 | 166.17

Athearn PREORDER Athearn HO 2563 GE AC4400CW Diesel Locomotive, CSX Transportation #68 | 166.17

$16.62 $166.17

Browse reviews for PREORDER Athearn HO 2563 GE AC4400CW Diesel Locomotive, CSX Transportation #68 | 166.17

Preorder item

PREORDER Wiking HO 9544 Lehmar MZB 72 Multi-Purpose Boat with Trailer, White | 52.69

Wiking PREORDER Wiking HO 9544 Lehmar MZB 72 Multi-Purpose Boat with Trailer, White | 52.69

$5.27 $52.69

Browse reviews for PREORDER Wiking HO 9544 Lehmar MZB 72 Multi-Purpose Boat with Trailer, White | 52.69

Preorder item

PREORDER Athearn HO 3155 Bay Window Caboose, Chicago & North Western #11063

Athearn PREORDER Athearn HO 3155 Bay Window Caboose, Chicago & North Western #11063

$4.66 $46.61

Browse reviews for PREORDER Athearn HO 3155 Bay Window Caboose, Chicago & North Western #11063

Preorder item

Rapido PREORDER Rapido HO 150016 NSC 3294 Mechanical Reefer with Sound, Canadian Pacific #286353 (gray, black, red, Multimark Logo)

$8.02 $80.17

Browse reviews for PREORDER Rapido HO 150016 NSC 3294 Mechanical Reefer with Sound, Canadian Pacific #286353 (gray, black, red, Multimark Logo)

Preorder item

PREORDER Atlas Master Line HO 10004814 Gold Series Alco C424 Diesel Locomotive, Conrail Ex-EL #2481 (DCC & Sound Equipped) | 265.46

Atlas PREORDER Atlas Master Line HO 10004814 Gold Series Alco C424 Diesel Locomotive, Conrail Ex-EL #2481 (DCC & Sound Equipped) | 265.46

$26.55 $265.46

Browse reviews for PREORDER Atlas Master Line HO 10004814 Gold Series Alco C424 Diesel Locomotive, Conrail Ex-EL #2481 (DCC & Sound Equipped) | 265.46

Preorder item

PREORDER Rapido HO 209014 R32 Subway DC MTA 2/

Rapido PREORDER Rapido HO 209014 R32 Subway DC MTA 2/

$42.77 $427.74

Browse reviews for PREORDER Rapido HO 209014 R32 Subway DC MTA 2/

Preorder item

PREORDER Athearn Genesis ATHG23793 HO Surfliner Cars w/Lights & Sound, Amtrak (5)

PREORDER Athearn Genesis ATHG23793 HO Surfliner Cars w/Lights & Sound, Amtrak (5)

Athearn PREORDER Athearn Genesis ATHG23793 HO Surfliner Cars w/Lights & Sound, Amtrak (5)

$68 $679.99

Browse reviews for PREORDER Athearn Genesis ATHG23793 HO Surfliner Cars w/Lights & Sound, Amtrak (5)

Preorder item

PREORDER Brekina HO 71207 1965 IFA W 50 Tractor with Covered Low-Side Trailer, Wernesgruner | 40.49

Brekina PREORDER Brekina HO 71207 1965 IFA W 50 Tractor with Covered Low-Side Trailer, Wernesgruner | 40.49

$4.05 $40.49

Browse reviews for PREORDER Brekina HO 71207 1965 IFA W 50 Tractor with Covered Low-Side Trailer, Wernesgruner | 40.49

Preorder item

PREORDER Athearn N ATH24749 Auto-Max Carrier, BNSF / Large Circle #314192

Athearn PREORDER Athearn N ATH24749 Auto-Max Carrier, BNSF / Large Circle #314192

$6 $59.99

Browse reviews for PREORDER Athearn N ATH24749 Auto-Max Carrier, BNSF / Large Circle #314192

Preorder item

PREORDER Atlas Trainman HO 20007706 Aluminum Coal Gondola, Burlington Northern Santa Fe #668527

Atlas PREORDER Atlas Trainman HO 20007706 Aluminum Coal Gondola, Burlington Northern Santa Fe #668527

$3.24 $32.36

Browse reviews for PREORDER Atlas Trainman HO 20007706 Aluminum Coal Gondola, Burlington Northern Santa Fe #668527

Preorder item

PREORDER Atlas Master Line HO 20007778 Pointe St. Charles PSC Caboose, Canadian National #79398 | 80.96

Atlas PREORDER Atlas Master Line HO 20007778 Pointe St. Charles PSC Caboose, Canadian National #79398 | 80.96

$8.10 $80.96

Browse reviews for PREORDER Atlas Master Line HO 20007778 Pointe St. Charles PSC Caboose, Canadian National #79398 | 80.96

Preorder item

PREORDER Atlas HO 10004700 GE B23-7 High Nose, Master Silver Locomotive Norfolk Southern #3982

Atlas PREORDER Atlas HO 10004700 GE B23-7 High Nose, Master Silver Locomotive Norfolk Southern #3982

$17.42 $174.21

Browse reviews for PREORDER Atlas HO 10004700 GE B23-7 High Nose, Master Silver Locomotive Norfolk Southern #3982

Preorder item

Atlas PREORDER Atlas N 50007402 International Steel Bay Window Caboose, Master, New York, Susquehanna & Western #121 (yellow, black)

$2.97 $29.71

Browse reviews for PREORDER Atlas N 50007402 International Steel Bay Window Caboose, Master, New York, Susquehanna & Western #121 (yellow, black)

Factory Direct Hobbies is a family owned business based in Ormond Beach, FL that began in 2006 as Factory Direct Trains. For 20 years, we've focused on bringing our customers the finest, cutting edge model railroading products available. During that time, we've expanded our model railroading inventory to one of the widest and most up-to-date in the world. But we've also grown our customer base and offerings to include hobby products that go well beyond trains, like Tamiya, AMT, Bandai, and more! Our goal is to provide the best selection of hobby products in the world, at prices that make purchasing from us easy.

9 Tower Cir E

Ormond Beach, FL 32174

tel: (828) 818-1404

WE ARE ONLINE ONLY: no in-person shopping or store pickup.

Factory Direct Hobbies strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.1 Levels A and AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web site’s accessibility. Please call (828) 818-1404, e-mail ask@factorydirecthobbies.com, or submit an inquiry using the gold chat bubble in the bottom right hand corner of our website.

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Preorder FAQs

How preorders work

How do preorders work?

Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.

Preorders used to be $0. What happened?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.

We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.

We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

Is my 10% down payment refundable?

The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.

However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.

If the manufacturer cancels a project, will I get my 10% down payment back?

Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.

Hobbies should be fun, not stressful!

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.

However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I preordered items for $0 before this policy change. Do I owe a down payment?

Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.

When will I get my preorder item?

We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.

However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.

How do I pay the balance of my preorder?

Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.

Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.

Why do I have to pay for my preorder before it arrives at the warehouse?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.

We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.

One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

What if my preorder item gets delayed after I pay my invoice?

Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I need a bit more time to pay. Can my reservation be extended?

We know life happens, and missing out on a great item can be a drag!

We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!

How do I view all of my preorders?

If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.

Where can I find the most up-to-date information on preorder statuses?

Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.

For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.

Rewards and Preorders

Can I use rewards for preorders?

Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.

Can I earn rewards on preorders?

Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.

Still more questions?

Contact Us

If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!