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Shipping Disclaimer

Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.

I understand that lost, damaged, or stolen packages will not be replaced unless I purchase Extend™ Shipping Protection.

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Rapido HO 403072 26' Can-Car Trailer, CP Rail #268352

Rapido Rapido HO 403072 26' Can-Car Trailer, CP Rail #268352

$27.04 $31.95

Earn $1.35 store credit

Browse reviews for Rapido HO 403072 26' Can-Car Trailer, CP Rail #268352

Rapido HO 35509 GE U25B with Low Hood, Erie Lackawanna #2501

Rapido Rapido HO 35509 GE U25B with Low Hood, Erie Lackawanna #2501

$296.14 $349.95

Earn $14.80 store credit

Browse reviews for Rapido HO 35509 GE U25B with Low Hood, Erie Lackawanna #2501

Atlas HO 20007296 Class BX-177 Plug-Door Boxcar, Master, Atchison Topeka & Santa Fe #621605

Atlas Atlas HO 20007296 Class BX-177 Plug-Door Boxcar, Master, Atchison Topeka & Santa Fe #621605

$40.38 $56.95

Earn $2.01 store credit

Browse reviews for Atlas HO 20007296 Class BX-177 Plug-Door Boxcar, Master, Atchison Topeka & Santa Fe #621605

Rapido HO 37542 Alco FA1 Lok, Union Pacific #1635 (DCC and Sound)

Rapido Rapido HO 37542 Alco FA1 Lok, Union Pacific #1635 (DCC and Sound)

$287.68 $339.95

Earn $14.38 store credit

Browse reviews for Rapido HO 37542 Alco FA1 Lok, Union Pacific #1635 (DCC and Sound)

Bachmann 54408 USRA Light 2-8-2 Mikado w/Medium Tender - Standard DC -- Union Pacific #2319 (black, graphite), HO

Bachmann Bachmann 54408 USRA Light 2-8-2 Mikado w/Medium Tender - Standard DC -- Union Pacific #2319 (black, graphite), HO

$239.13 $359

Earn $11.95 store credit

Browse reviews for Bachmann 54408 USRA Light 2-8-2 Mikado w/Medium Tender - Standard DC -- Union Pacific #2319 (black, graphite), HO

Rivarossi by Hornby HO HR6584A Box Car, Milwaukee Road #2101

Rivarossi by Hornby Rivarossi by Hornby HO HR6584A Box Car, Milwaukee Road #2101

$25.22 $32.99

Earn $1.26 store credit

Browse reviews for Rivarossi by Hornby HO HR6584A Box Car, Milwaukee Road #2101

Athearn Genesis ATHG81231 HO P42DC, VIA/Love the Way #908

Athearn Genesis ATHG81231 HO P42DC, VIA/Love the Way #908

Athearn Athearn Genesis ATHG81231 HO P42DC, VIA/Love the Way #908

$188.99 $219.99

Earn $9.44 store credit

Browse reviews for Athearn Genesis ATHG81231 HO P42DC, VIA/Love the Way #908

Atlas HO 20006890 Trinity 25,500-Gallon Tank Car Master, AGP TILX #250123

Atlas HO 20006890 Trinity 25,500-Gallon Tank Car Master, AGP TILX #250123

Atlas Atlas HO 20006890 Trinity 25,500-Gallon Tank Car Master, AGP TILX #250123

$38.27 $54.95

Earn $1.91 store credit

Browse reviews for Atlas HO 20006890 Trinity 25,500-Gallon Tank Car Master, AGP TILX #250123

Rapido 155008 GN 40' 12-Panel Boxcar w/Late Improved Dreadnaught Ends 6-Pack - Ready to Run -- Great Northern (Chinese Red, black, white), HO

Rapido 155008 GN 40' 12-Panel Boxcar w/Late Improved Dreadnaught Ends 6-Pack - Ready to Run -- Great Northern (Chinese Red, black, white), HO

Rapido Rapido 155008 GN 40' 12-Panel Boxcar w/Late Improved Dreadnaught Ends 6-Pack - Ready to Run -- Great Northern (Chinese Red, black, white), HO

$279 $329.70

Earn $13.95 store credit

Browse reviews for Rapido 155008 GN 40' 12-Panel Boxcar w/Late Improved Dreadnaught Ends 6-Pack - Ready to Run -- Great Northern (Chinese Red, black, white), HO

Atlas Master Line HO 10003911 Gold Series GE U30C Phase 1 Locomotive, Delaware and Hudson #701

Atlas Atlas Master Line HO 10003911 Gold Series GE U30C Phase 1 Locomotive, Delaware and Hudson #701

$186.25 $299.95

Earn $9.31 store credit

Browse reviews for Atlas Master Line HO 10003911 Gold Series GE U30C Phase 1 Locomotive, Delaware and Hudson #701

Rapido HO 38504 EMD GP38 Low Nose Locomotive, Atchison Topeka & Santa Fe #2346 (DCC and Sound Equipped)

Rapido Rapido HO 38504 EMD GP38 Low Nose Locomotive, Atchison Topeka & Santa Fe #2346 (DCC and Sound Equipped)

$296.14 $349.95

Earn $14.80 store credit

Browse reviews for Rapido HO 38504 EMD GP38 Low Nose Locomotive, Atchison Topeka & Santa Fe #2346 (DCC and Sound Equipped)

Atlas Master Line HO 10004078 Gold Series GP38 Locomotive with Ditch Lights, Chesapeake and Delaware #2005

Atlas Atlas Master Line HO 10004078 Gold Series GP38 Locomotive with Ditch Lights, Chesapeake and Delaware #2005

$192.46 $309.95

Earn $9.62 store credit

Browse reviews for Atlas Master Line HO 10004078 Gold Series GP38 Locomotive with Ditch Lights, Chesapeake and Delaware #2005

Bowser HO 43149 40' Box Car, Buffalo Creek #1655

Bowser Bowser HO 43149 40' Box Car, Buffalo Creek #1655

$22.89 $29.95

Earn $1.14 store credit

Browse reviews for Bowser HO 43149 40' Box Car, Buffalo Creek #1655

Atlas HO 20006820 40' Postwar Boxcar with 8' Door Master, Erie 87243

Atlas HO 20006820 40' Postwar Boxcar with 8' Door Master, Erie 87243

Atlas Atlas HO 20006820 40' Postwar Boxcar with 8' Door Master, Erie 87243

$25.74 $36.95

Earn $1.28 store credit

Browse reviews for Atlas HO 20006820 40' Postwar Boxcar with 8' Door Master, Erie 87243

Atlas HO 20006895 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30831

Atlas HO 20006895 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30831

Atlas Atlas HO 20006895 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30831

$38.27 $54.95

Earn $1.91 store credit

Browse reviews for Atlas HO 20006895 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30831

Bowser HO 12910 PCC Kansas City Body Trolley, Toronto #4777

Bowser Bowser HO 12910 PCC Kansas City Body Trolley, Toronto #4777

$129.90 $169.95

Earn $6.49 store credit

Browse reviews for Bowser HO 12910 PCC Kansas City Body Trolley, Toronto #4777

Atlas HO 20006832 40' Postwar Boxcar with 8' Door Master, Canadian National 543345

Atlas HO 20006832 40' Postwar Boxcar with 8' Door Master, Canadian National 543345

Atlas Atlas HO 20006832 40' Postwar Boxcar with 8' Door Master, Canadian National 543345

$25.74 $36.95

Earn $1.28 store credit

Browse reviews for Atlas HO 20006832 40' Postwar Boxcar with 8' Door Master, Canadian National 543345

Atlas HO 10004162 Motive Power Industries MP36PH-3C ESU Lok Master Gold, MBTA #010 (DCC and Sound)

Atlas HO 10004162 Motive Power Industries MP36PH-3C ESU Lok Master Gold, MBTA #010 (DCC and Sound)

Atlas Atlas HO 10004162 Motive Power Industries MP36PH-3C ESU Lok Master Gold, MBTA #010 (DCC and Sound)

$248.14 $349.95

Earn $12.40 store credit

Browse reviews for Atlas HO 10004162 Motive Power Industries MP36PH-3C ESU Lok Master Gold, MBTA #010 (DCC and Sound)

Athearn Genesis HO G97158 Trinity 3-Bay Hoppers, AGP #2 (3)

Athearn Athearn Genesis HO G97158 Trinity 3-Bay Hoppers, AGP #2 (3)

$113.53 $149.99

Earn $5.67 store credit

Browse reviews for Athearn Genesis HO G97158 Trinity 3-Bay Hoppers, AGP #2 (3)

Atlas Trainman HO 20006636 Thrall 4750 Hopper, CATX #5086

Atlas Trainman HO 20006636 Thrall 4750 Hopper, CATX #5086

Atlas Atlas Trainman HO 20006636 Thrall 4750 Hopper, CATX #5086

$24.07 $33.95

Earn $1.20 store credit

Browse reviews for Atlas Trainman HO 20006636 Thrall 4750 Hopper, CATX #5086

Atlas Trainman HO 20006756 C&O Cupola Caboose, Chicago and Illinois Midland #68

Atlas Trainman HO 20006756 C&O Cupola Caboose, Chicago and Illinois Midland #68

Atlas Atlas Trainman HO 20006756 C&O Cupola Caboose, Chicago and Illinois Midland #68

$26.05 $41.95

Earn $1.30 store credit

Browse reviews for Atlas Trainman HO 20006756 C&O Cupola Caboose, Chicago and Illinois Midland #68

Atlas HO 20006894 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30829

Atlas HO 20006894 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30829

Atlas Atlas HO 20006894 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30829

$38.96 $54.95

Earn $1.94 store credit

Browse reviews for Atlas HO 20006894 Trinity 25,500-Gallon Tank Car Master, Soy Power Bio Fuels GATX #30829

Bowser HO 12917 PCC Kansas City Body Trolley, Kansas City #513

Bowser Bowser HO 12917 PCC Kansas City Body Trolley, Kansas City #513

$129.90 $169.95

Earn $6.49 store credit

Browse reviews for Bowser HO 12917 PCC Kansas City Body Trolley, Kansas City #513

Bachmann HO 69202 EMD BL2, Monon #35

Bachmann HO 69202 EMD BL2, Monon #35

Bachmann Trains Bachmann HO 69202 EMD BL2, Monon #35

$176.77 $269

Earn $8.83 store credit

Browse reviews for Bachmann HO 69202 EMD BL2, Monon #35

Factory Direct Hobbies is a family owned business based in Asheville, NC that began in 2006 as Factory Direct Trains. For 14 years, we focused on bringing our customers the finest, cutting edge model railroading products available. During that time, we've expanded our model railroading inventory to one of the widest and most up-to-date in the world. But we've also grown our customer base and offerings to include hobby products that go well beyond trains, like the Bandai Gundam franchise. Our goal is to provide the best selection of hobby products in the world, at prices that make purchasing from us easy.

7 Glenn Bridge Rd, Unit B
Arden, NC 28704
tel: (828) 818-1404

WE ARE ONLINE ONLY: no in-person shopping or store pickup.

Factory Direct Hobbies strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.1 Levels A and AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web site’s accessibility. Please call (828) 818-1404, e-mail ask@factorydirecthobbies.com, or submit an inquiry using the gold chat bubble in the bottom right hand corner of our website.

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Preorder FAQs

How preorders work

How do preorders work?

Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.

Preorders used to be $0. What happened?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.

We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.

We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

Is my 10% down payment refundable?

The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.

However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.

If the manufacturer cancels a project, will I get my 10% down payment back?

Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.

Hobbies should be fun, not stressful!

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.

However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I preordered items for $0 before this policy change. Do I owe a down payment?

Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.

When will I get my preorder item?

We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.

However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.

How do I pay the balance of my preorder?

Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.

Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.

Why do I have to pay for my preorder before it arrives at the warehouse?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.

We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.

One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

What if my preorder item gets delayed after I pay my invoice?

Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I need a bit more time to pay. Can my reservation be extended?

We know life happens, and missing out on a great item can be a drag!

We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!

How do I view all of my preorders?

If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.

Where can I find the most up-to-date information on preorder statuses?

Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.

For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.

Rewards and Preorders

Can I use rewards for preorders?

Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.

Can I earn rewards on preorders?

Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.

Still more questions?

Contact Us

If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!