Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.
Picture yourself standing trackside as a Big Boy shakes the earth, lifting thousands of tons of wartime goods over the Wasatch Mountain grades. Can you imagine that experience? The sights, the sounds, the rumble beneath your feet? We can't build you a time machine, but we can offer the next best thing! The VISION Big Boy Super Set will transport you back to that time and place in the comfort of your own home. Loaded with features, our VISION Big Boy offers the most realistic looking and sounding miniature version of this legend ever produced. But the experience doesn't stop there! This eight-car set contains four sound cars including a Vision Reefer and a Vision Stock Car that include loading and unloading sound sequences; a FreightSounds boxcar that plays realistic sounds in motion and includes a special WWII advertising tribute that is a unique first edition of a coming series of cars; and a Vision Caboose that comes alive with radio and crew chatter for a taste of life at the back end of the train! Of course, your VISION Big Boy can handle a lot more, so feel free to expand your consist with additional rolling stock! Spacing the sound cars in between "silent" cars provides a very convincing and pleasing effect. The Big Boys were meant to haul all kinds of freight so load it up! You won't find a more amazing experience anywhere in the model world.
SET INCLUDES: Vision Big Boy, Vision Reefer 3-car set, Vision Stock Car 3-car set, FreightSounds Boxcar, Vision Caboose
LOCOMOTIVE FEATURES: LEGACY Control System equipped-LEGACY Control mode, TrainMaster Command Control mode, or Conventional mode with a standard transformer, Bluetooth Control-Universal Remote or LionChief App, Lionel Voice Control (LVC), Odyssey II Speed Control, IR Transmitter that works with LCS SensorTrack, Powerful maintenance-free motor with momentum flywheel, Wireless Tether connection between locomotive and tender, ElectroCoupler on rear of tender, Directional lighting, Bicolor illuminated classification lights on the front of locomotive where applicable. Using a Legacy controller, change the color of the classification lights between white or green, Traction tires, Interior illumination in cab, Die-cast metal locomotive body, pilot, and trucks, Die-cast metal tender body and truck, High level of separately applied metal details, Separately applied builder's plate, Synchronized fan-driven smoke unit, Adjustable smoke output, Authentically detailed cab interior, Cab "glass" windows, Engineer and fireman figures, 4 Digit Addressing when using the Base3/Cab3 control system, Depleting tender coal load, Safety valve steam, Whistle steam, Blow down steam, Force Coupler, Road number specific details including pilot aftercoolers, smoke lifters and modern detailing/oil tender on 4014, 5 Whistle selections and variable bell pitches, 3 speaker sound system
LEGACY RailSounds sound system featuring: CrewTalk dialog with different scenarios, TrainSounds that mimic operating dialog, Six official railroad speeds with CrewTalk dialog, DynaChuff synchronized with 32 levels of intensity, LEGACY "Real-Time Quilling Whistle" control with instant response for realistic signature "quilling" and correctly timed warning signals-5 different whistles, Single hit or continuous mechanical bell sounds-5 levels of bell pitching, Sequence Control: plays the sound effects of an entire trip, Current speed and fuel dialog, coal or oil loading sound effects, Road number specific crew talk
REEFERS SET FEATURE: One sound equipped and two non-sound equipped cars, Die-cast sprung trucks, Operating couplers with hidden tabs, Easy conversion to scale couplers, Opening doors and ice hatches, Separately applied detail parts, Sound car includes Legacy Control, Legacy RailSounds including 3 stop sequences (loading, icing, unloading) and freight sounds in motion, ElectroCoupler on B end of car, operating coupler on A end, Volume control and Max/Min switch
STOCK CARS SET FEATURE: One sound equipped and two non-sound equipped cars, Die-cast sprung trucks, Operating couplers with hidden tabs, Easy conversion to scale couplers, Opening bi-level doors, Separately applied detail parts, Sound car includes Legacy Control, Legacy RailSounds including 3 stop sequences (loading, unloading, cleaning), freight and sheep sounds in motion and "quilling" sheep sounds, ElectroCoupler on B end of car, operating coupler on A end, Volume control and Max/Min switch
FREIGHTSOUNDS BOXCAR FEATURES: Freightsounds when in motion, Volume control, Max/Min switch
VISION CABOOSE FEATURES: RailSounds equipped, Plays freight sounds in motion, User-activated crew dialog, User-activated air whistle, Max/Min switch, Volume control
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Factory Direct Hobbies has a 30-day return policy, which means you have 30 days after your item has shipped to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To start a return, click to our Returns Center. If your return is approved, we'll send you emailed instructions on how and where to send your package. You will be responsible for return shipping costs, unless Factory Direct Hobbies made an error in the fulfillment of your order. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item on our website. Please note that we cannot process manual exchanges over the phone.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. In certain instances, store credit may be provided instead of a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Rewards Program Details
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Get 5% back on all your purchases! We like to keep it simple and believe points unnecessarily complicate things.
Preorder FAQs
How preorders work
Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.
Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.
We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.
We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.
However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.
Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.
Hobbies should be fun, not stressful!
The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.
However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.
We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.
However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.
Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.
Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.
Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.
We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.
One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
We know life happens, and missing out on a great item can be a drag!
We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!
If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.
Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.
For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.
Rewards and Preorders
Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.
Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.
Still more questions?
If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!
