Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.
DCC AND SOUND EQUIPPED "Love the Way" scheme - English right side, French left side
The General Electric P40DC/P42DC, also known as the Genesis, is the current primary passenger locomotive of Amtrak. The original P40DC's produced 4000 HP and their upgraded successor the P42DC were rated for 4250 HP while both having a top speed of 100 mph, these units are seen nationwide on short and long-distance trains. The originally delivered P40DC units were equipped with two unique features; an additional rear window, known as a "hostler's window" allowed the locomotive to be operated from the rear of the locomotive, and a light package on the nose, above the front window, which included two Xenon strobes and a central red light that would illuminate when the train went into "emergency." Both the light package and hostlers window were removed as these units were shopped during their life and subsequent orders did not include these features. Flashing ditch lights replaced the Xenon strobes on later units, but on the strobe equipped units, the ditch lights did not flash. Equipped with marker lights on each end, the units are also seen in service on push-pull trains. Amtrak originally rostered 208 of the units, numbered from 1-207.
Starting in 2017, VIA began to add wrapped schemes for their P42DC fleet. By 2019, "Love the Way" in both English and French was applied to a few select units with each side having a different version. In Nov. 2019, VIA applied the "Poppy" scheme, a tribute to veterans, to a small handful of units.
VIA FEATURES: VIA added extra nose light VIA style antenna array Dual 5-chime forward facing horns Front and rear red marker lights Forward and reverse red marker lights VIA approved artwork
P40DC/P42DC SERIES LOCOMOTIVE FEATURES: 4 different nose variations: Amtrak as-built with strobes, Amtrak as-built without strobes, Amtrak rebuilt, and Via Operating marker lights front and rear on Tsunami2 equipped models Rear marker lights installed, but not connected on DCC Ready models Newly-tooled lit number boards Flashing strobe light and "Big-Hole" emergency light on equipped Amtrak units (Operational on DCC only) Flashing ditch lights on non-strobe equipped Amtrak units synced with horn blow (Operational on DCC only) Flexible rubber MU hoses Flexible rubber trainline hose Separately applied wire handrails Exhaust stack Photo-etched metal radiator fan grille Highly-detailed underframe including air tanks with air lines, air filter, and air dryer with two different types of rock shields McHenry scale knuckle couplers - Kadee compatible DCC-ready features Quick Plug plug-and-play technology with 21-pin NEM connector Genesis driveline with 5-pole skew wound motor, precision machined flywheels, and multi-link drivetrain All-wheel drive with precision gears for smooth & quiet operation All-wheel electrical pickup provides reliable current flow Wheels with RP25 contours operate on all popular brands of track LED lighting including operating ditch lights and red marker lights Completely-redesigned die-cast frame for superior tractive effort Scaled from prototype resources including drawings, field measurements, photographs, and more Accurately-painted and -printed paint schemes Fully-assembled and ready-to-run Minimum radius: 18" - Recommended radius: 22"
SOUND-EQUIPPED MODELS ALSO FEATURE: Onboard DCC decoder with SoundTraxx Tsunami2 sound Equipped with dual 28mm round speakers Sound units operate in both DC and DCC Full DCC functions available when operated in DCC mode Engine, horn, and bell sounds work in DC All functions NMRA compatible in DCC mode Precision slow speed control Program a multiple unit (MU) lashup with lead unit only horn, bell, and lights Many functions can be altered via Configuration Value (CV) changes CV chart included in the box
Payment & Security
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Refund Policy
Factory Direct Hobbies has a 30-day return policy, which means you have 30 days after your item has shipped to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To start a return, click to our Returns Center. If your return is approved, we'll send you emailed instructions on how and where to send your package. You will be responsible for return shipping costs, unless Factory Direct Hobbies made an error in the fulfillment of your order. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item on our website. Please note that we cannot process manual exchanges over the phone.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. In certain instances, store credit may be provided instead of a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Rewards Program Details
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Preorder FAQs
How preorders work
Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.
Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.
We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.
We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.
However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.
Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.
Hobbies should be fun, not stressful!
The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.
However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.
We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.
However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.
Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.
Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.
Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.
We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.
One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
We know life happens, and missing out on a great item can be a drag!
We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!
If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.
Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.
For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.
Rewards and Preorders
Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.
Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.
Still more questions?
If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!
