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The Rapido Trains HO Scale EMD GP38 Low Nose with Sound and DCC is modeled after the extremely popular 2,000-horsepower locomotives introduced in 1966. General Motors' Electro-Motive Division achieved success pretty early on, having developed and marketed a variety of 4-axle road switchers beginning with the GP7. By the mid-Sixties, EMD unveiled the latest Geep - the 2000 horsepower GP38. This was a non-turbocharged locomotive, similar in appearance to the earlier GP35. The GP38 had two radiator fans and paired exhaust stacks. The GP38 was longer than the GP35 and featured a new style radiator grille and a straighter sill and redesigned fuel tank. As with other locomotives, GP38s could be ordered with, or without, dynamic brakes, as well as a variety of other options (a few had dual control stands, steam generators for passenger service, some railroads specified their own lighting options and short hood options). 16-645 prime mover and a D32 direct current (DC) generator, similar to all the other locomotives produced previously by EMD. The push to higher horsepower, however, necessitated larger DC generators and in 1971 EMD introduced a new option for the GP38 - an AR10 alternating current (AC) alternator in place of the generator. This was a solution to the space problems encountered by the large generator, because alternators were smaller, yet offered the same electrical capacity. And thus was born the GP38AC, which are externally identical to the GP38. The GP38 was a popular engine, filling a niche for railroads requiring a locomotive for lighter duty and for use on trackage that was often not for high-speed mainline trains. As such it was purchased for a number of shortlines and a small number of industrial users. As a number of Class I railroads operate a lot of branch lines, the GP38 was also popular with these larger railroads as well. The HO Scale EMD GP38 Low Nose is loaded with roadname-specific details and features appropriate truck sideframes, headlight placement, dynamic brake placement, a operating headlights, class lights and auxiliary lights. This sound-equipped EMD GP38 is equipped with a full-featured sound and DCC decoder with accurate sounds recorded from the prototype. EMD GP38s are part of the extensive line of Rapido Trains HO Scale locomotives.
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Factory Direct Hobbies has a 30-day return policy, which means you have 30 days after your item has shipped to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To start a return, click to our Returns Center. If your return is approved, we'll send you emailed instructions on how and where to send your package. You will be responsible for return shipping costs, unless Factory Direct Hobbies made an error in the fulfillment of your order. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item on our website. Please note that we cannot process manual exchanges over the phone.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. In certain instances, store credit may be provided instead of a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.
We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.
We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.
However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.
Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.
Hobbies should be fun, not stressful!
The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.
However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.
We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.
However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.
Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.
Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.
Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.
As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.
We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.
One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.
Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.
Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.
We know life happens, and missing out on a great item can be a drag!
We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!
If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.
Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.
For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.
Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.
Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.
If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!