We're Stronger Together: Full Operations and Faster Shipping!
Dear Valued Customers,
We are thrilled to let you know that despite the challenges brought by Hurricane Helene, we’ve made great strides and are now stronger than ever! Thanks to the dedication and hard work of our incredible team, Factory Direct Hobbies is fully operational, and we are here to serve you with the same passion and commitment you've come to expect.
First and foremost, we want to express our deep gratitude for the outpouring of concern and support from you, our valued customers. Your kind words have been a tremendous source of motivation for our team as we’ve worked through these difficult circumstances. We’ve received many thoughtful messages, including these:
"People are hurting beyond belief. Is there a way customers can make a donation to the staff?" - Jerry S.
"Can you guys set up a donations page so we customers can offer some support to the employees that have been impacted? Got plenty of backlogged projects, so don’t need to buy anything but would really like to help out and get funds directly to those who need it." - Lauren B.
We are incredibly touched by these offers of support and are happy to let you know that we have links below where you can directly contribute to local relief efforts that will impact our staff and the broader community. Thank you for thinking of us and for your generosity during this time.
We especially want to thank all our employees directly impacted by Hurricane Helene. Our team has shown amazing resilience despite incredible hardship, working hard to ensure your orders are processed and shipped faster than ever. We’ve secured additional support from our partner warehouses outside of North Carolina, so you can expect timely deliveries even as we continue rebuilding locally. We’ve streamlined our processes to make sure you can keep enjoying your hobbies without delay! Here's some great feedback we’ve recently received from customers about our continued operations during this time:
"Due to the horrible weather that hit North Carolina I did not expect to hear from you for a while. I was in shock when I received part of my order so quickly. You are doing a fantastic job under terrible conditions. I am truly impressed. Thank you very much for your efforts!" - Robert N.
"Order came super fast. 100% accurate. Thought it would take much longer, which would have been fine with me. Keeping you all in my prayers for a recovery that is as fast as possible." - Jerry
"Thank you—how are y'all faring with the weather? Hope that you and yours are safe and dry. To be honest, I was surprised to see anything ship so fast. Thanks for being a great team, and know we're thinking about your community and donating to a few aid orgs to help." - Mike W.
Now is the perfect time to place your order—whether you’re starting a new project or adding to your collection, we’re ready to meet your needs with improved shipping speeds and our usual high standards.
Your continued support not only helps us but makes a real difference in the lives of our local community. Every purchase is a step forward, and we are incredibly grateful for your loyalty and trust during this time.
We look forward to fulfilling your orders and keeping your hobby dreams on track! As always, please don’t hesitate to reach out with any questions. Our customer service team is available at 828-341-2295. Thank you for being a part of our community and for helping us rebuild stronger than before.
Warm regards,
The Factory Direct Hobbies Team
Local organizations that you can help:
Bounty & Soul: A community-based non-profit in Black Mountain, NC that provides access to fresh produce. They are partnering with World Central Kitchen to distribute food and hot meals in the Black Mountain and Swannanoa Valley.
MANNA FoodBank: A non-profit in Asheville, NC that serves communities across 16 counties of Western North Carolina to provide food with hope and dignity. They are providing food and supplies in Western North Carolina.
Brother Wolf Animal Rescue: A non-profit in Asheville, NC that provides pet adoption and retention services in the area.
Looking for other areas to make an impact? Check out these resources below that list other ways you can help:
