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Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.

I understand that lost, damaged, or stolen packages will not be replaced unless I purchase Extend™ Shipping Protection.

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Atlas ATL566 Code 83 Custom-Line(R) Mark IV Turnout w/Nickel-Silver Rail & Brown Ties - #8 Right Hand, HO Scale

Atlas Atlas ATL566 Code 83 Custom-Line(R) Mark IV Turnout w/Nickel-Silver Rail & Brown Ties - #8 Right Hand, HO Scale

$21 $29.95

Earn $1.05 store credit

Browse reviews for Atlas ATL566 Code 83 Custom-Line(R) Mark IV Turnout w/Nickel-Silver Rail & Brown Ties - #8 Right Hand, HO Scale

Woodland Scenics C1157 Cut Stone Double, N Scale

Woodland Scenics Woodland Scenics C1157 Cut Stone Double, N Scale

$11.18 $14.99

Earn $0.55 store credit

Browse reviews for Woodland Scenics C1157 Cut Stone Double, N Scale

Atlas Model Railroad Co. 451 TT 6' STRAIGHT TRACK 4pc, HO

Atlas Atlas Model Railroad Co. 451 TT 6' STRAIGHT TRACK 4pc, HO

$12.76 $13.95

Earn $0.63 store credit

Browse reviews for Atlas Model Railroad Co. 451 TT 6' STRAIGHT TRACK 4pc, HO

Woodland Scenics 1380 Medium Ballast Buff Shaker 32oz

Woodland Scenics Woodland Scenics 1380 Medium Ballast Buff Shaker 32oz

$11.18 $14.99

Earn $0.55 store credit

Browse reviews for Woodland Scenics 1380 Medium Ballast Buff Shaker 32oz

Woodland Scenics A2985 Privacy Fence, HO

Woodland Scenics Woodland Scenics A2985 Privacy Fence, HO

$11.18 $14.99

Earn $0.55 store credit

Browse reviews for Woodland Scenics A2985 Privacy Fence, HO

Woodland Scenics AS5364 Camper Shell Truck - HO Scale

Woodland Scenics Woodland Scenics AS5364 Camper Shell Truck - HO Scale

$18.63 $24.99

Earn $0.93 store credit

Browse reviews for Woodland Scenics AS5364 Camper Shell Truck - HO Scale

Woodland Scenics 5029 Drive 'N Dine, HO Scale

Woodland Scenics Woodland Scenics 5029 Drive 'N Dine, HO Scale

$85.74 $114.99

Earn $4.28 store credit

Browse reviews for Woodland Scenics 5029 Drive 'N Dine, HO Scale

Woodland Scenics BR5025 Fill'er Up & Fix'er, HO

Woodland Scenics BR5025 Fill'er Up & Fix'er, HO

Woodland Scenics Woodland Scenics BR5025 Fill'er Up & Fix'er, HO

$76.43 $102.49

Earn $3.82 store credit

Browse reviews for Woodland Scenics BR5025 Fill'er Up & Fix'er, HO

Woodland Scenics A2153 Engineers, N Scale

Woodland Scenics Woodland Scenics A2153 Engineers, N Scale

$13.41 $17.99

Earn $0.67 store credit

Browse reviews for Woodland Scenics A2153 Engineers, N Scale

Woodland Scenics A1857 Farm People, HO

Woodland Scenics Woodland Scenics A1857 Farm People, HO

$14.16 $18.99

Earn $0.70 store credit

Browse reviews for Woodland Scenics A1857 Farm People, HO

Woodland Scenics 5027 Granny's House, HO Scale

Woodland Scenics Woodland Scenics 5027 Granny's House, HO Scale

$61.51 $82.49

Earn $3.07 store credit

Browse reviews for Woodland Scenics 5027 Granny's House, HO Scale

JTT Trees & Shrubs 92311 GUM 3.5'-4', HO 2pk

JTT Trees & Shrubs JTT Trees & Shrubs 92311 GUM 3.5'-4', HO 2pk

$22.19 $26.25

Earn $1.10 store credit

Browse reviews for JTT Trees & Shrubs 92311 GUM 3.5'-4', HO 2pk

Woodland Scenics 1924 People On Benches, HO

Woodland Scenics Woodland Scenics 1924 People On Benches, HO

$14.90 $19.99

Earn $0.74 store credit

Browse reviews for Woodland Scenics 1924 People On Benches, HO

Design Preservations 11400 TOWNHOUSE FLATS, HO

Design Preservation Models Design Preservations 11400 TOWNHOUSE FLATS, HO

$19.53 $20.99

Earn $0.97 store credit

Browse reviews for Design Preservations 11400 TOWNHOUSE FLATS, HO

Woodland Scenics 1910 Fly Fishermen, HO

Woodland Scenics Woodland Scenics 1910 Fly Fishermen, HO

$16.40 $21.99

Earn $0.82 store credit

Browse reviews for Woodland Scenics 1910 Fly Fishermen, HO

Woodland Scenics A1887 Dairy Farmers, HO

Woodland Scenics Woodland Scenics A1887 Dairy Farmers, HO

$14.16 $18.99

Earn $0.70 store credit

Browse reviews for Woodland Scenics A1887 Dairy Farmers, HO

Miller Engineering Animation 881651 Motel Roadside Billboard, HO and O Scales

Miller Engineering Animation Miller Engineering Animation 881651 Motel Roadside Billboard, HO and O Scales

$47.26 $49.95

Earn $2.36 store credit

Browse reviews for Miller Engineering Animation 881651 Motel Roadside Billboard, HO and O Scales

Woodland Scenics WOO2144 Scenic Accents(R) Animal Figurines -- Hereford Cows pkg(11), N Scale

Woodland Scenics Woodland Scenics WOO2144 Scenic Accents(R) Animal Figurines -- Hereford Cows pkg(11), N Scale

$13.41 $17.99

Earn $0.67 store credit

Browse reviews for Woodland Scenics WOO2144 Scenic Accents(R) Animal Figurines -- Hereford Cows pkg(11), N Scale

Woodland Scenics BR4931 J.W. Cobbler, N Scale

Woodland Scenics Woodland Scenics BR4931 J.W. Cobbler, N Scale

$57.78 $77.49

Earn $2.88 store credit

Browse reviews for Woodland Scenics BR4931 J.W. Cobbler, N Scale

Bachmann 17205 Bethlehem Steel - 40' Gondola - HO Scale

Bachmann Bachmann 17205 Bethlehem Steel - 40' Gondola - HO Scale

$35

Earn $1.75 store credit

Browse reviews for Bachmann 17205 Bethlehem Steel - 40' Gondola - HO Scale

Bachmann Bachmann 19159 CN - North American Logo - 4 Bay Cylindrical Grain Hopper, N scale

$35.47 $40

Earn $1.77 store credit

Browse reviews for Bachmann 19159 CN - North American Logo - 4 Bay Cylindrical Grain Hopper, N scale

Blair Line 1001 Sunset Motel - Kit - Office: 2-5/8 x 1-13/16" 6.6 x 4.5cm, N Scale

Blair Line Blair Line 1001 Sunset Motel - Kit - Office: 2-5/8 x 1-13/16" 6.6 x 4.5cm, N Scale

$36.41 $45.95

Earn $1.82 store credit

Browse reviews for Blair Line 1001 Sunset Motel - Kit - Office: 2-5/8 x 1-13/16" 6.6 x 4.5cm, N Scale

Bachmann 68302 SIEMENS ALC-42 CHARGER (TCS WOWSOUND EQUIPPED) AMTRAK #305 (Phase VI), HO Scale

Bachmann 68302 SIEMENS ALC-42 CHARGER (TCS WOWSOUND EQUIPPED) AMTRAK #305 (Phase VI), HO Scale

Bachmann Bachmann 68302 SIEMENS ALC-42 CHARGER (TCS WOWSOUND EQUIPPED) AMTRAK #305 (Phase VI), HO Scale

$486.80 $549

Earn $24.34 store credit

Browse reviews for Bachmann 68302 SIEMENS ALC-42 CHARGER (TCS WOWSOUND EQUIPPED) AMTRAK #305 (Phase VI), HO Scale

Bachmann 44497 Steel Alloy First Railroad Track Pack, HO

Bachmann Bachmann 44497 Steel Alloy First Railroad Track Pack, HO

$276.59 $305

Earn $13.82 store credit

Browse reviews for Bachmann 44497 Steel Alloy First Railroad Track Pack, HO

Factory Direct Hobbies is a family owned business based in Ormond Beach, FL that began in 2006 as Factory Direct Trains. For 20 years, we've focused on bringing our customers the finest, cutting edge model railroading products available. During that time, we've expanded our model railroading inventory to one of the widest and most up-to-date in the world. But we've also grown our customer base and offerings to include hobby products that go well beyond trains, like Tamiya, AMT, Bandai, and more! Our goal is to provide the best selection of hobby products in the world, at prices that make purchasing from us easy.

9 Tower Cir E

Ormond Beach, FL 32174

tel: (828) 818-1404

WE ARE ONLINE ONLY: no in-person shopping or store pickup.

Factory Direct Hobbies strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.1 Levels A and AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web site’s accessibility. Please call (828) 818-1404, e-mail ask@factorydirecthobbies.com, or submit an inquiry using the gold chat bubble in the bottom right hand corner of our website.

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Preorder FAQs

How preorders work

How do preorders work?

Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.

Preorders used to be $0. What happened?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.

We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.

We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

Is my 10% down payment refundable?

The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.

However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.

If the manufacturer cancels a project, will I get my 10% down payment back?

Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.

Hobbies should be fun, not stressful!

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.

However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I preordered items for $0 before this policy change. Do I owe a down payment?

Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.

When will I get my preorder item?

We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.

However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.

How do I pay the balance of my preorder?

Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.

Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.

Why do I have to pay for my preorder before it arrives at the warehouse?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.

We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.

One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

What if my preorder item gets delayed after I pay my invoice?

Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I need a bit more time to pay. Can my reservation be extended?

We know life happens, and missing out on a great item can be a drag!

We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!

How do I view all of my preorders?

If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.

Where can I find the most up-to-date information on preorder statuses?

Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.

For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.

Rewards and Preorders

Can I use rewards for preorders?

Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.

Can I earn rewards on preorders?

Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.

Still more questions?

Contact Us

If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!

★ Reviews

Let customers speak for us

82%

(9148)

11%

(1283)

4%

(399)

2%

(180)

2%

(202)

A

NCE 524010 ProCab Deluxe Handheld Throttle

Anonymous

Got the Procab in the mail per the expected date. Opened the package. Just what I ordered. Plugged it into my system, set it for #5 cab, and started running trains on my layout! Works as expected from NCE.

T

Preiser HO 10729 Firemen in Blue Hazmat Suits (6)

Tim Thomas

Very nice detail.

A

Ready to Ship Broadway Limited Imports HO 10138 ARA 70-ton 4-Bay Hopper, ATSF, Oxide Red w/ White, 6-pack A

Anonymous

They are very nice and run well.

J

Kadee #930 G Scale Straight Centerset Shank Couplers with Body Mount Gearboxes - Rust

James Rohrbach

These are the first 930 couplers I've used. My son 3D printed a G scale flatcar and the couplers look great on it. I needed to shim the draft boxes up to meet up with the Kadee gauge. Looking good!

K

Ready to Ship Broadway Limited Imports HO 10139 ARA 70-ton 4-Bay Hopper, ATSF, Oxide Red w/ White, 6-pack B

Kenneth Allen

Shipped quickly, kept track of my pre order for long time, and was packed well.

1 2 3

Gary Rieder

I love the engine and the details are very good. The only issue is the brass stack on top is bent. It was that way in the box.

BLI 7858 USRA Light Mikado, NYC 6362, Two-Tone Gray, Paragon4 Sound/DC/DCC, N (NP)

Anonymous

Your shipping is great.

Factory Direct Hobbies

Jeff Gates

$217.00 Alaska FedEx Airplanes to 100 Fernvue Dr Coroapolis
Pa 15108 Night’s / Morning’s

Bachmann 17722 36' WIDE VISION CABOOSE - CSX® #903282 - HO Scale

Kent Bankhead

Perhaps the finest locomotives I’ve ever purchased, BLI is knocking it out of the park!!

Broadway Limited Imports HO 9774 EMD SD70ACe Diesel Locomotive, Union Pacific "Building America" #9039

Kenneth CLARK

Great Decals

Factory Direct Hobbies