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Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.

I understand that lost, damaged, or stolen packages will not be replaced unless I purchase Extend™ Shipping Protection.

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Pola 331889 Railway Bridge with Abutments Kit

Pola Pola 331889 Railway Bridge with Abutments Kit

$183.32 $239.99

Earn $9.16 store credit

Browse reviews for Pola 331889 Railway Bridge with Abutments Kit

Pola 331745 Train Station Accessory Set

Pola Pola 331745 Train Station Accessory Set

$49.17 $58.99

Earn $2.45 store credit

Browse reviews for Pola 331745 Train Station Accessory Set

Pola G 331518 At the Forest Hut/Cabin (2)

Pola Pola G 331518 At the Forest Hut/Cabin (2)

$28.33 $33.99

Earn $1.41 store credit

Browse reviews for Pola G 331518 At the Forest Hut/Cabin (2)

Pola 331513 Bricklayers (2-pack)

Pola 331513 Bricklayers (2-pack)

Pola Pola 331513 Bricklayers (2-pack)

$30.83 $36.99

Earn $1.54 store credit

Browse reviews for Pola 331513 Bricklayers (2-pack)

Pola G 330890 Branchline Locomotive Shed Kit

Pola Pola G 330890 Branchline Locomotive Shed Kit

$266.65 $319.99

Earn $13.33 store credit

Browse reviews for Pola G 330890 Branchline Locomotive Shed Kit

Pola G 331084 House with Pergola Kit

Pola Pola G 331084 House with Pergola Kit

$248.81 $319.99

Earn $12.44 store credit

Browse reviews for Pola G 331084 House with Pergola Kit

Pola G 331053 Mountain Chalet Kit

Pola Pola G 331053 Mountain Chalet Kit

$216.65 $259.99

Earn $10.83 store credit

Browse reviews for Pola G 331053 Mountain Chalet Kit

Pola G 331780 Half-Timbered House Kit

Pola Pola G 331780 Half-Timbered House Kit

$258.32 $309.99

Earn $12.91 store credit

Browse reviews for Pola G 331780 Half-Timbered House Kit

Pola 333212 Well Includes Hand Pump & Trough

Pola Pola 333212 Well Includes Hand Pump & Trough

$19.17 $22.99

Earn $0.95 store credit

Browse reviews for Pola 333212 Well Includes Hand Pump & Trough

Pola G 330877 Gatekeeper's Lodge Kit

Pola Pola G 330877 Gatekeeper's Lodge Kit

$266.65 $319.99

Earn $13.33 store credit

Browse reviews for Pola G 330877 Gatekeeper's Lodge Kit

Pola G 331114 Hexagonal Pizza Express Restaurant Kit

Pola Pola G 331114 Hexagonal Pizza Express Restaurant Kit

$208.32 $249.99

Earn $10.41 store credit

Browse reviews for Pola G 331114 Hexagonal Pizza Express Restaurant Kit

Pola 333226 Rustic Wooden Benches and Tables -- 2 Tables, 5 Benches, G Scale

Pola Pola 333226 Rustic Wooden Benches and Tables -- 2 Tables, 5 Benches, G Scale

$48.33 $57.99

Earn $2.41 store credit

Browse reviews for Pola 333226 Rustic Wooden Benches and Tables -- 2 Tables, 5 Benches, G Scale

Pola 333154 Market Fountain - Kit, G Scale

Pola Pola 333154 Market Fountain - Kit, G Scale

$122.75 $149.99

Earn $6.13 store credit

Browse reviews for Pola 333154 Market Fountain - Kit, G Scale

Pola 331551 Rabbits -- pkg(4), G Scale

Pola Pola 331551 Rabbits -- pkg(4), G Scale

$33.32 $39.99

Earn $1.66 store credit

Browse reviews for Pola 331551 Rabbits -- pkg(4), G Scale

Pola 331519 Groom and Cat -- pkg(3), G Scale

Pola Pola 331519 Groom and Cat -- pkg(3), G Scale

$33.32 $39.99

Earn $1.66 store credit

Browse reviews for Pola 331519 Groom and Cat -- pkg(3), G Scale

Pola 331517 At the Diner -- pkg(4), G Scale

Pola Pola 331517 At the Diner -- pkg(4), G Scale

$42.50 $50.99

Earn $2.12 store credit

Browse reviews for Pola 331517 At the Diner -- pkg(4), G Scale

Pola 330861 Lavin Train Station -- Kit - 23-1/4 x 16-9/16 x 11-13/16" 59 x 42 x 30cm, G Scale

Pola Pola 330861 Lavin Train Station -- Kit - 23-1/4 x 16-9/16 x 11-13/16" 59 x 42 x 30cm, G Scale

$295.37 $339.99

Earn $14.76 store credit

Browse reviews for Pola 330861 Lavin Train Station -- Kit - 23-1/4 x 16-9/16 x 11-13/16" 59 x 42 x 30cm, G Scale

Factory Direct Hobbies is a family owned business based in Asheville, NC that began in 2006 as Factory Direct Trains. For 14 years, we focused on bringing our customers the finest, cutting edge model railroading products available. During that time, we've expanded our model railroading inventory to one of the widest and most up-to-date in the world. But we've also grown our customer base and offerings to include hobby products that go well beyond trains, like the Bandai Gundam franchise. Our goal is to provide the best selection of hobby products in the world, at prices that make purchasing from us easy.

7 Glenn Bridge Rd, Unit B
Arden, NC 28704
tel: (828) 818-1404

WE ARE ONLINE ONLY: no in-person shopping or store pickup.

Factory Direct Hobbies strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.1 Levels A and AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web site’s accessibility. Please call (828) 818-1404, e-mail ask@factorydirecthobbies.com, or submit an inquiry using the gold chat bubble in the bottom right hand corner of our website.

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Preorder FAQs

How preorders work

How do preorders work?

Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.

Preorders used to be $0. What happened?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.

We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.

We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

Is my 10% down payment refundable?

The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.

However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.

If the manufacturer cancels a project, will I get my 10% down payment back?

Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.

Hobbies should be fun, not stressful!

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.

However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I preordered items for $0 before this policy change. Do I owe a down payment?

Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.

When will I get my preorder item?

We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.

However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.

How do I pay the balance of my preorder?

Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.

Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.

Why do I have to pay for my preorder before it arrives at the warehouse?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.

We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.

One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

What if my preorder item gets delayed after I pay my invoice?

Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I need a bit more time to pay. Can my reservation be extended?

We know life happens, and missing out on a great item can be a drag!

We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!

How do I view all of my preorders?

If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.

Where can I find the most up-to-date information on preorder statuses?

Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.

For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.

Rewards and Preorders

Can I use rewards for preorders?

Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.

Can I earn rewards on preorders?

Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.

Still more questions?

Contact Us

If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!