★ Reviews

Let customers speak for us

82%

(9112)

11%

(1280)

4%

(397)

2%

(180)

2%

(200)

A

Tichy Train Group 2705 Rotary Snow Plow - Kit, N Scale

Anonymous

Poor, because there are not trucks

A

Tichy Train Group 2700 120-Ton Brownhoist Crane - Kit, N Scale

Anonymous

poor, because there are not trucks

A

Jacksonville Terminal Company N 405695 40' Standard Height Containers with Magnetic System, NYK Line (2)

Anonymous

good

A

Atlas N 50005959 Cryogenic Reefer, Master, Cryo-Trans CRYX #1323 "American Falls" (white, orange)

Anonymous

It's nice. My train finish completely to consist 25 cryogenic train with it. At the end, it has a handmade EOT, that is CSX vision. I wish to make UP vision EOT, that is covered hopper car and its covered remove easily.
.

D

(Brass Hybrid) BLI 9422 Union Pacific 2-8-8-0 "Bullmoose", SA-C-6, #3553, Pre-1944 Appearance w/ 4-BL FWH, Paragon4 Sound/DC/DCC, Smoke, HO

David Johnson

It was missing the drawbar connection parts between the locomotive and the tender. I have contacted BLI about this.

1 2 3

Anonymous

Your shipping is great.

Factory Direct Hobbies

Jeff Gates

$217.00 Alaska FedEx Airplanes to 100 Fernvue Dr Coroapolis
Pa 15108 Night’s / Morning’s

Bachmann 17722 36' WIDE VISION CABOOSE - CSX® #903282 - HO Scale

Kent Bankhead

Perhaps the finest locomotives I’ve ever purchased, BLI is knocking it out of the park!!

Broadway Limited Imports HO 9774 EMD SD70ACe Diesel Locomotive, Union Pacific "Building America" #9039

Kenneth CLARK

Great Decals

Factory Direct Hobbies

Anonymous

Runs smooth, sounds good, everything lights up that should, smoke unit works well, handles 18" curves fine and has nice details.

BLI 9175 PRR B6sb 0-6-0, #1678, Futura Lettering, 60S66A Tender, Paragon4 Sound/DC/DCC, HO

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Customers have reported increasing rates of “porch pirate” package thefts. Extend™ Shipping Protection replaces any lost, damaged, or stolen packages, and we recommend adding this protection to your order. FDH is unable to recover lost, damaged, or stolen packages that are not covered by Extend™ Shipping Protection.

I understand that lost, damaged, or stolen packages will not be replaced unless I purchase Extend™ Shipping Protection.

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Kato USA 20458 Dbl TRACK GIRDER BRIDGE Blk, N Scale

Kato Kato USA 20458 Dbl TRACK GIRDER BRIDGE Blk, N Scale

$23.50 $26.50

Earn $1.17 store credit

Browse reviews for Kato USA 20458 Dbl TRACK GIRDER BRIDGE Blk, N Scale

Peco PCOSL-E187 Curved Turnout, Large Radius, Left Hand, Scale HO

Peco Peco PCOSL-E187 Curved Turnout, Large Radius, Left Hand, Scale HO

$45.17 $63.99

Earn $2.25 store credit

Browse reviews for Peco PCOSL-E187 Curved Turnout, Large Radius, Left Hand, Scale HO

Bachmann 45908 Passenger Station B/U, N Scale

Bachmann Bachmann 45908 Passenger Station B/U, N Scale

$31.54 $42.50

Earn $1.57 store credit

Browse reviews for Bachmann 45908 Passenger Station B/U, N Scale

Bachmann 45161 MARSHALL'S OFFICE, Kit, HO

Bachmann Bachmann 45161 MARSHALL'S OFFICE, Kit, HO

$23.74 $32

Earn $1.18 store credit

Browse reviews for Bachmann 45161 MARSHALL'S OFFICE, Kit, HO

Bachmann 32009 SCENESCAPES 3" - 4" Sycamore Trees

Bachmann Bachmann 32009 SCENESCAPES 3" - 4" Sycamore Trees

$16.32 $22

Earn $0.81 store credit

Browse reviews for Bachmann 32009 SCENESCAPES 3" - 4" Sycamore Trees

Vallejo Acrylic Paints 71339 Russian AF Grey N.3

Vallejo Acrylic Paints Vallejo Acrylic Paints 71339 Russian AF Grey N.3

$3.76

Earn $0.18 store credit

Browse reviews for Vallejo Acrylic Paints 71339 Russian AF Grey N.3

Deluxe Materials Ltd BD29 Scenic Snow Kit

Deluxe Materials Ltd Deluxe Materials Ltd BD29 Scenic Snow Kit

$31.14 $33.99

Earn $1.55 store credit

Browse reviews for Deluxe Materials Ltd BD29 Scenic Snow Kit

Woodland Scenics AS5329 Mickey's Milk Delivery, N Scale

Woodland Scenics Woodland Scenics AS5329 Mickey's Milk Delivery, N Scale

$17.15 $22.99

Earn $0.85 store credit

Browse reviews for Woodland Scenics AS5329 Mickey's Milk Delivery, N Scale

Woodland Scenics - A1849 Rebels, HO

Woodland Scenics Woodland Scenics - A1849 Rebels, HO

$13.41 $17.99

Earn $0.67 store credit

Browse reviews for Woodland Scenics - A1849 Rebels, HO

Woodland Scenics 163 Lichen - Medium Green

Woodland Scenics Woodland Scenics 163 Lichen - Medium Green

$11.98 $15.99

Earn $0.59 store credit

Browse reviews for Woodland Scenics 163 Lichen - Medium Green

Jacksonville Terminal Company 485025 "VS" THANKSGIVING - 48' HIGH CUBE corrugated container with Magnetic system., N Scale

Jacksonville Terminal Company 485025 "VS" THANKSGIVING - 48' HIGH CUBE corrugated container with Magnetic system., N Scale

Jacksonville Terminal Company Jacksonville Terminal Company 485025 "VS" THANKSGIVING - 48' HIGH CUBE corrugated container with Magnetic system., N Scale

$20.92 $21.95

Earn $1.04 store credit

Browse reviews for Jacksonville Terminal Company 485025 "VS" THANKSGIVING - 48' HIGH CUBE corrugated container with Magnetic system., N Scale

Vallejo Acrylic Paints 70971 Green Grey

Vallejo Acrylic Paints Vallejo Acrylic Paints 70971 Green Grey

$3.76

Earn $0.18 store credit

Browse reviews for Vallejo Acrylic Paints 70971 Green Grey

BLI 7926 Water Tower, Weathered Brown, Unpowered, No Sound, HO

BLI 7926 Water Tower, Weathered Brown, Unpowered, No Sound, HO

Broadway Limited Imports BLI 7926 Water Tower, Weathered Brown, Unpowered, No Sound, HO

$56.92 $59.99

Earn $2.84 store credit

Browse reviews for BLI 7926 Water Tower, Weathered Brown, Unpowered, No Sound, HO

Bachmann 44758 #4 TURNOUT WITH CONCRETE TIES - RIGHT, HO

Bachmann Bachmann 44758 #4 TURNOUT WITH CONCRETE TIES - RIGHT, HO

$57.09 $65

Earn $2.85 store credit

Browse reviews for Bachmann 44758 #4 TURNOUT WITH CONCRETE TIES - RIGHT, HO

Kato KAT20-891 CV2 Compact Multi-Purpose Turnout Set - Unitrack, N Scale

Kato Kato KAT20-891 CV2 Compact Multi-Purpose Turnout Set - Unitrack, N Scale

$97.54 $110

Earn $4.87 store credit

Browse reviews for Kato KAT20-891 CV2 Compact Multi-Purpose Turnout Set - Unitrack, N Scale

Bachmann 32922 Medium Green Tufted Grass Mat (one 11.75" X 7.5" sheet)

Bachmann Bachmann 32922 Medium Green Tufted Grass Mat (one 11.75" X 7.5" sheet)

$31.75 $35

Earn $1.58 store credit

Browse reviews for Bachmann 32922 Medium Green Tufted Grass Mat (one 11.75" X 7.5" sheet)

Plastruct 91562 PS-67 2pk RANDOM STONE, NScale

Plastruct Plastruct 91562 PS-67 2pk RANDOM STONE, NScale

$16.89 $18.05

Earn $0.84 store credit

Browse reviews for Plastruct 91562 PS-67 2pk RANDOM STONE, NScale

Woodland Scenics 233 Bulldozer Kit, HO

Woodland Scenics Woodland Scenics 233 Bulldozer Kit, HO

$16.40 $21.99

Earn $0.82 store credit

Browse reviews for Woodland Scenics 233 Bulldozer Kit, HO

Bachmann 32925 Dry Grass Tufted Grass Mat (one 11.75" X 7.5" sheet)

Bachmann Bachmann 32925 Dry Grass Tufted Grass Mat (one 11.75" X 7.5" sheet)

$25.97 $35

Earn $1.29 store credit

Browse reviews for Bachmann 32925 Dry Grass Tufted Grass Mat (one 11.75" X 7.5" sheet)

Rapido 573005 1/160 New Look Bus - New York (Blue), N Scale

Rapido 573005 1/160 New Look Bus - New York (Blue), N Scale

Rapido Rapido 573005 1/160 New Look Bus - New York (Blue), N Scale

$33.99 $34.95

Earn $1.69 store credit

Browse reviews for Rapido 573005 1/160 New Look Bus - New York (Blue), N Scale

Jacksonville Terminal Company Jacksonville Terminal Company 405067 CMA CGM 40' HC, offset logo with green eco container - bamboo flooring box. JTC# 405067, N Scale

$28.55 $29.95

Earn $1.42 store credit

Browse reviews for Jacksonville Terminal Company 405067 CMA CGM 40' HC, offset logo with green eco container - bamboo flooring box. JTC# 405067, N Scale

Design Preservations 36300 VICTORIAN STYLE STOREFRONT, HO

Design Preservation Models Design Preservations 36300 VICTORIAN STYLE STOREFRONT, HO

$66.55 $83

Earn $3.32 store credit

Browse reviews for Design Preservations 36300 VICTORIAN STYLE STOREFRONT, HO

Rock Island Hobby RIH012100 HO Street Light w 2 vertical poles and 2 elbow arms

Rock Island Hobby Rock Island Hobby RIH012100 HO Street Light w 2 vertical poles and 2 elbow arms

$14.66 $15.98

Earn $0.73 store credit

Browse reviews for Rock Island Hobby RIH012100 HO Street Light w 2 vertical poles and 2 elbow arms

WalthersMainline 910-30113 85' Budd 10-6 Sleeper - Ready to Run -- Amtrak(R) Phase I, HO

WalthersMainline 910-30113 85' Budd 10-6 Sleeper - Ready to Run -- Amtrak(R) Phase I, HO

Walthers WalthersMainline 910-30113 85' Budd 10-6 Sleeper - Ready to Run -- Amtrak(R) Phase I, HO

$34.38 $46.98

Earn $1.71 store credit

Browse reviews for WalthersMainline 910-30113 85' Budd 10-6 Sleeper - Ready to Run -- Amtrak(R) Phase I, HO

Factory Direct Hobbies is a family owned business based in Ormond Beach, FL that began in 2006 as Factory Direct Trains. For 20 years, we've focused on bringing our customers the finest, cutting edge model railroading products available. During that time, we've expanded our model railroading inventory to one of the widest and most up-to-date in the world. But we've also grown our customer base and offerings to include hobby products that go well beyond trains, like Tamiya, AMT, Bandai, and more! Our goal is to provide the best selection of hobby products in the world, at prices that make purchasing from us easy.

9 Tower Cir E

Ormond Beach, FL 32174

tel: (828) 818-1404

WE ARE ONLINE ONLY: no in-person shopping or store pickup.

Factory Direct Hobbies strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.1 Levels A and AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web site’s accessibility. Please call (828) 818-1404, e-mail ask@factorydirecthobbies.com, or submit an inquiry using the gold chat bubble in the bottom right hand corner of our website.

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Preorder FAQs

How preorders work

How do preorders work?

Guarantee your reservation on any item marked with the red "Preorder item" flag, by paying just 10% down. Preorder items also display a date badge indicating the anticipated arrival.
We will email your invoice approximately 30-45 days before your preorder item lands at the warehouse. This interactive invoice will allow you to select your preferred shipping method, and pay the balance of your order, right online!
We'll ship you your preorder once your item arrives at our warehouse. Preorder fulfillments are queued in the order in which they were paid for.

Preorders used to be $0. What happened?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As our preorder offerings have grown, we’ve found that a large percentage of preorder reservations are canceled or left unpaid without notice. We pay our suppliers for every preorder item that arrives at our warehouse, so when a customer does not pay for their item, we are left no choice but to absorb that cost. We have tried our best to cope with the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so.

We understand that this is an unwelcome change, and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies. We must now ask that customers pay a 10% good-faith down payment toward the price of their item. This non-refundable good-faith payment is applied to the price of the product, and the balance (plus shipping and any applicable taxes) will be invoiced approximately 30-45 days before the item is slated to arrive at our warehouse.

We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

Is my 10% down payment refundable?

The good-faith down payment is not refundable if you choose to cancel your preorder or do not pay your invoice.

However, if a manufacturer cancels a project for which you have made a down payment, you will receive a refund for your down payment.

If the manufacturer cancels a project, will I get my 10% down payment back?

Yes. We know that paying ahead of time can be unnerving when delivery dates are distant, and not every project makes it to the production line. Rest assured that, in the event the manufacturer cancels your preorder project, you will be refunded your 10% down payment.

Hobbies should be fun, not stressful!

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays.

However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I preordered items for $0 before this policy change. Do I owe a down payment?

Nope! The policy is not retroactive: if you already made a preorder reservation before this policy update, you do not owe a down payment for that reservation. However, any future preorders you make will require the 10% good-faith down payment.

When will I get my preorder item?

We make every effort to keep our website updated with information that reflects manufacturers' current estimated delivery schedules. To find the estimated delivery month of an item, you can visit our Preorder Section and use the filters to narrow down your selection.

However, we encourage you to directly visit the manufacturer's site for the most current delivery dates.

How do I pay the balance of my preorder?

Approximately 30-45 days before your preorder items land at the warehouse, we'll email your invoice to you to pay in full. At this point, you'll be able to provide your shipping address and select your preferred shipping method.

Your item will be reserved for 7 days, beginning when your invoice is sent. After 7 days, your preorder will be canceled.

Why do I have to pay for my preorder before it arrives at the warehouse?

Recently, our suppliers have made a major policy change and are no longer accepting product returns for non-paying end customers. We have tried our best to absorb the effects of this change; however, after more than a year of trying, we have found we cannot continue to do so. After much consideration, we unfortunately must also change our policies to align with the realities our suppliers have created.

As a result, we must now ask that customers pay in full prior to the supplier finalizing shipment to FDH, about 30-45 days ahead of product arrival. This gives us the time we need to cancel with our suppliers any unpaid orders prior to shipment.

We understand that this is an unwelcome change and no one wants to pay earlier than necessary. However, this is unavoidable in order for us to be able to continue to offer the wide variety of preorder options you’re used to getting from Factory Direct Hobbies.

One silver lining is that this change will result in preorder items getting to your door even faster, as all payment processing will be well out of the way and the usual several day wait after product has arrived will be eliminated. We thank you for your patience and understanding. If you have questions or would like further clarification, feel free to contact us through the gold chat bubble.

What if my preorder item gets delayed after I pay my invoice?

Manufacturing schedules can sometimes be unpredictable. In the event your preorder item does not arrive at our warehouse within 60 days of your invoice payment, then you will have the option to cancel your preorder and receive a refund OR you may elect to continue waiting for the item.

Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

I need a bit more time to pay. Can my reservation be extended?

We know life happens, and missing out on a great item can be a drag!

We're here to help; just contact us via the gold chat bubble and we'll do all we can to work with you!

How do I view all of my preorders?

If you have an account with factorydirecthobbies.com, you can view all your preorders, as well as your active orders. Login to your account, and select the “My orders” option. All your preorders and active orders will be listed along with the current status of each order. If you have further questions about your order, please feel free to reach out to us through the gold chat bubble.

Where can I find the most up-to-date information on preorder statuses?

Although we try to keep our preorder arrival estimates as accurate as possible, we encourage you to visit each manufacturer’s website to find the most up-to-date delivery information.

For instance, with Athearn and Walthers, you can enter the part number into their websites and navigate to the item. Most of the time, the delivery date will be listed there. Broadway Limited has a published delivery schedule, as does Rapido.

Rewards and Preorders

Can I use rewards for preorders?

Yes. Rewards can be used on both your 10% good-faith down payment and on the balance of your preorder at invoicing time.

Can I earn rewards on preorders?

Yes! Preorders are awarded reward dollars at the same 5% rate. You'll receive your reward within several days of paying the balance of your preorder invoice.

Still more questions?

Contact Us

If we still haven't answered your question, please click the gold messaging bubble in the bottom right of our site, and we'll help in any way we can!